Confidence with every booking.

1) Refund Request Window

You may request a refund review within 15 days of the service date ("Refund Request Window").

• Be submitted within 15 days of the cleaning appointment.
• Include details of the issue (and photos where applicable).
• Allow us a reasonable opportunity to investigate and resolve the concern.

2) Satisfaction Guarantee and Re-Clean Option (First Step)

If you are unhappy with any part of the cleaning, please email us within 48 hours of the service with:

• Photos of the issue (where applicable).
• A brief written explanation of what was missed.

When reported within 48 hours, we will make reasonable efforts to send a team back to address the reported areas (re-clean).

3) When Refunds May Be Approved

Refunds are reviewed case-by-case and may be approved when:

• A re-clean is not possible within a reasonable time.
• The issue cannot be reasonably corrected.
• The service was not delivered as booked due to our error.

4) Cancellations and Rescheduling

We understand plans change.

• 48+ hours before appointment: Cancel or reschedule with no penalty.
• Less than 48 hours before appointment: A late cancellation fee may apply.
• No-show / Unable to access property: If our team arrives and cannot enter or begin work due to access issues, a fee may apply and refunds may not be available.

Note: If your business uses a different cancellation window (e.g., 24 hours) or specific fees, update this section to match.

5) Non-Refundable Situations

Refunds are generally not provided for:

• Issues reported after the 48-hour quality window without evidence.
• Requests submitted after 15 days from the service date.
• Normal wear and tear, permanent stains, mold, rust, or damage that cleaning cannot fix.
• Results impacted by clutter/heavy buildup where access was limited or time was insufficient for the scope booked.
• Pre-existing damage or surfaces that are fragile/unsafe to clean.
• Services completed as booked where no specific missed-area evidence is provided.

6) Payments, Processing Time, and Method

Approved refunds are issued back to the original payment method whenever possible.

• Refund processing time may take 5-10 business days (depending on your bank/payment provider).
• If the original payment method is unavailable, we will coordinate an alternative refund method.